A natural philosophy expert who is also a physics and astronomy professor discusses the limits of scientific explanations and how our knowledge of the universe and its nature will always remain necessarily incomplete. 15,000 first printing.
The former Secretary of State, senator, and First Lady shares candid reflections about the key moments of her service in the Obama Administration as well as her thoughts about how to navigate the challenges of the 21st century.
Describes one Honduran boy's difficult and dangerous journey to find his mother, who had made the trek northward to the United States in search of a better life when Enrique had been five years old, but who had never made enough money to return home for her children, in a poignant account that addresses the issues of family and the implications of illegal immigration.
Relates how the author, on assignment in Burgundy for Vanity Fair, uncovered a plot to poison the vines of one of France's most storied vineyards, which threatened to destroy the fiercely traditional culture surrounding the world's greatest wine.
Shenk surveys the inner workings of creative duos—from John Lennon and Paul McCartney to Marie and Pierre Curie to Steve Jobs and Steve Wozniak—and describes how their creative techniques can be adapted and used in everyday life.
Describes the true story of how the eccentric Polish scientist tasked by the Nazis to create a typhus vaccine hid the intelligentsia from the Gestapo by hiring them to work in his laboratory.
A portrait of everyday life in Dickensian London evaluates the Victorian era as a time of unprecedented transformation marked by rapid construction, railways, street lighting, and population booms at every economic level.
Relates the stories of two families, one black and one white, who trace their ancestry to the same Texas slave plantation, and the author's discovery that his counterpart in the African American family is NFL running back LaDainian Tomlinson.
Whether it's the interminable hold times, the multitude of buttons to press, or the automated voices before reaching someone with a measurable pulse — who hasn't felt exasperated at the abuse, neglect, and wasted time when all we want is help, and maybe a little human kindness? Your Call Is (not that) Important to Us is journalist Emily Yellin's highly entertaining and far-reaching exploration of the multibillion-dollar customer service industry and its surprising inner workings. Since customer service has a role in just about every industry on earth, Yellin travels the country and the world, meeting a wide range of customer service reps, corporate decision makers, industry watchers, and Internet-based consumer activists. She shows the myriad forces that converge to create these aggravating experiences and the people inside and outside the globalized corporate world crusading to make customer service better for us all.